Terms and Conditions

TERMS OF SERVICE & SAAS SUBSCRIPTION AGREEMENT

Welcome to The Beauty Social.

These Terms of Service and SaaS Subscription Agreement (“Terms”) govern your access to and use of The Beauty Social website, subscription software, associated mobile applications, tools, training materials, templates, and related services (collectively, the “Platform”).

The Beauty Social (“Beauty Social,” “Company,” “we,” “us,” or “our”) provides a cloud-based business management platform designed for bridal beauty professionals, independent hairstylists, makeup artists, beauty agencies, and related businesses.

By registering for an account, beginning a free trial, purchasing a subscription, or otherwise accessing the Platform, you agree to these Terms and our applicable Privacy Policy.

If you do not agree to these Terms, you must not access or use the Platform.

1. Eligibility and Acceptance

1.1. Business Use. Beauty Social is primarily intended for professional and commercial purposes. By registering, you represent that you are at least 18 years of age, are legally capable of entering into a binding agreement, and are authorized to act on behalf of any business you represent.

1.2. Acceptance. You agree to these Terms through an affirmative action, including accepting them during account registration or subscription checkout, or by otherwise agreeing to an order that incorporates these Terms.

1.3. Account Information. You agree to provide accurate, complete, and current registration and billing information.

1.4. Authorized Representatives. If you register on behalf of a business or organization, you represent that you have authority to bind that business to these Terms.

2. Description of Services

Beauty Social is a subscription-based business management platform that may provide access to:

- Customer relationship management (CRM) and contact organization

- Bridal inquiry and booking pipelines

- Calendars, appointments, and scheduling tools

- Contracts, electronic signatures, invoices, and payment integrations

- Website and funnel creation and hosting

- Email, SMS, social media, and communication management

- Workflow automations and notifications

- Team member access and management

- Artist management and business calculators

- Courses, training resources, and digital products

- Artificial intelligence and automated communication tools

- Integrations with supported third-party providers

Features vary according to the subscription plan selected.

Certain tools, integrations, or features may require additional setup, third-party accounts, verification, approvals, usage fees, or subscriptions.

Beauty Social may add, modify, replace, or discontinue features as reasonably necessary for platform functionality, security, technical compatibility, legal compliance, or business operations.

We will provide appropriate notice of material changes when required by law or these Terms.

3. Subscription Plans and Access

3.1. Available Plans. Beauty Social offers multiple subscription tiers, which may include Solo, Growing, Agency & Teams, and other plans made available from time to time.

3.2. Plan Features. Your subscription includes the features, tools, account limitations, and usage allowances identified in the plan description presented at the time of purchase.

3.3. Feature Availability. Features are subject to the technical capabilities, availability, usage restrictions, and applicable terms of the Platform and connected service providers.

3.4. Plan Changes. Subscribers may request or initiate an eligible upgrade or downgrade according to the options available within their subscription.

Changes to subscription pricing, feature access, and billing may take effect immediately or at the next billing cycle, depending on the change and the terms disclosed at the time it is authorized.

Any immediate charges, credits, or prorated adjustments will be disclosed before a customer authorizes a plan change when required by applicable law.

3.5. Account Access. An active subscription is generally required to maintain access to paid Platform services. Unpaid, suspended, or canceled subscriptions may have limited or discontinued access as described in these Terms.

4. Free Trials

4.1. Standard Trial Period. Eligible new subscribers may receive a 14-day free trial when offered as part of a The Beauty Social subscription.

4.2. Trial Activation. A trial begins on the date specified at checkout or in the subscriber's confirmation.

4.3. Payment Information. Customers may be required to provide a valid payment method to activate a trial.

4.4. Automatic Conversion to Paid Subscription. Unless the customer cancels before the disclosed trial expiration deadline, the trial will automatically convert to the selected paid subscription.

The applicable subscription price, billing frequency, and any applicable taxes or additional charges will be disclosed before enrollment.

4.5. Recurring Billing Following Trial. By affirmatively authorizing a subscription with automatic renewal, the customer authorizes The Beauty Social and its payment processor to charge the payment method on file for the selected subscription at the end of the trial and at subsequent renewal intervals until cancellation becomes effective.

4.6. Cancellation During Trial. A customer may cancel before the trial ends to avoid the first subscription charge. Any access limitations resulting from trial cancellation will be disclosed through the cancellation process or confirmation.

4.7. Extended or Promotional Trials. The Beauty Social may, at its discretion, offer extended trials, promotional access, or additional trial periods to eligible customers.

Any approved extension must be confirmed through the customer's account, billing confirmation, or written communication identifying the revised trial expiration and billing terms.

Trial extensions are not guaranteed and do not automatically apply to other accounts or subscriptions.

4.8. Trial Restrictions. The Beauty Social may limit repeated trial eligibility, including attempts to obtain multiple introductory trials through duplicate or fraudulent registrations, subject to applicable law.

5. Subscription Billing, Renewals, and Payments

5.1. Recurring Payments. Monthly subscriptions renew on a monthly basis, and annual subscriptions renew on an annual basis, unless canceled or otherwise modified in accordance with the applicable subscription terms.

5.2. Billing Authorization. By completing checkout and affirmatively agreeing to recurring billing, you authorize the applicable payment processor to charge your selected payment method for the amounts and frequency disclosed during checkout.

5.3. Subscription Pricing. The current subscription price is displayed before enrollment. Pricing may vary by plan, promotional offer, or billing frequency.

5.4. Price Changes. The Beauty Social may change subscription prices from time to time. Material pricing changes affecting an existing subscription will be communicated in advance as required by applicable law, including information about how to cancel before the change takes effect.

5.5. Payment Processing. Subscription payments may be processed through Stripe or other authorized payment providers. Payments are also subject to the applicable provider's terms.

5.6. Failed Payments. If a payment is declined, The Beauty Social may request updated payment information, retry collection where permitted, or suspend access to paid services. We will provide applicable notices before suspension or termination when required.

5.7. Additional Usage Charges. Certain optional services may involve additional charges, including, where applicable, phone numbers, messaging, email delivery, artificial intelligence usage, premium integrations, or third-party services. Additional charges will be disclosed through applicable pricing schedules, checkout flows, or feature activation processes.

5.8. Taxes. Subscription fees generally exclude applicable sales, use, or similar transaction taxes unless otherwise stated at checkout. Taxes will be assessed and collected where required by applicable law.

Customers are responsible for taxes lawfully imposed on their purchases, other than taxes based on The Beauty Social's net income. Beauty Social will collect and remit transaction taxes where legally required.

6. Cancellation and Refunds

6.1. Right to Cancel. Subscribers may cancel their Beauty Social subscriptions at any time using the cancellation method provided for their account or by submitting a request through the official support channel identified below.

6.2. Online Cancellation. Customers who subscribe online may submit a cancellation request electronically without being required to call or attend a meeting.

Cancellation contact: [email protected]

Self-service cancellation:

1. Log in to your Beauty Social account.

2. Navigate to Settings.

3. Select Billing.

4. Click Modify My Subscription.

5. Follow the prompts to cancel your subscription.

6.3. Cancellation Before Trial Expiration. To avoid the first recurring subscription charge, cancellation must become effective before the trial expiration deadline displayed in the subscriber's confirmation or account.

6.4. Cancellation of Paid Subscriptions. Cancellation stops future subscription renewals once effective.

Upon cancellation, customers will retain access to their account and all features included in their paid subscription until the end of their current paid billing period.

Cancellation prevents future subscription renewals but does not immediately terminate access to the platform.

Once the current paid billing period expires, access to paid features and services will be discontinued unless the customer reactivates their subscription.

6.5. Refunds. Unless required by applicable law or expressly stated in a written promotional offer or refund policy, subscription fees already paid are non-refundable.

Any required statutory refunds, billing corrections, or refunds separately approved by The Beauty Social will be honored.

6.6. Annual Subscriptions. Annual plans are billed for the annual term disclosed during purchase. Cancellation ordinarily prevents the next annual renewal but does not automatically entitle the subscriber to a refund of the current annual term, except where required by law or expressly offered.

6.7. Cancellation Confirmation. The Beauty Social will provide confirmation of cancellation and relevant billing or access information through an appropriate electronic channel.

6.8. No Mandatory Retention Call. A subscriber is not required to participate in a sales consultation or retention meeting as a condition of an otherwise valid cancellation.

7. Account Responsibilities and Authorized Users

7.1. Account Security. Subscribers are responsible for maintaining the confidentiality of passwords and account credentials.

7.2. Team Members. Subscribers may grant access to authorized team members in accordance with their subscription plan.

7.3. Permissions. Account administrators are responsible for assigning appropriate access permissions and limiting access to business information as necessary.

7.4. Authorized Activity. Subscribers are responsible for activity performed through their accounts by authorized users, subject to applicable law and any security incident outside their reasonable control.

7.5. Account Misuse. Subscribers must notify The Beauty Social promptly upon becoming aware of unauthorized account access or a security issue.

8. Customer Data, Ownership, and Privacy

8.1. Ownership of Customer Data. Subscribers retain their rights in business information and content they submit to the Platform, including contact records, client details, communications, documents, branding, and uploaded materials.

8.2. Permission to Process Data. Subscribers grant The Beauty Social and its authorized service providers the limited rights necessary to host, store, transmit, process, display, and otherwise handle submitted information to provide, maintain, secure, and support the Platform and fulfill applicable legal obligations.

This permission does not transfer ownership of customer data to The Beauty Social.

8.3. Customer Responsibilities. Subscribers are responsible for ensuring they have appropriate authority, notice, and legal basis to collect, upload, use, and communicate with individuals whose information they store in the Platform.

8.4. Data Processing Terms. Where required or otherwise agreed, additional data processing terms may govern Beauty Social's handling of personal information on behalf of subscribers.

8.5. Data Access and Export. Subscribers may access or export available business data using supported Platform functionality while access remains active.

The availability, format, and completeness of exports may depend on the type of information and the capabilities of connected providers.

8.6. Data Following Cancellation. When a subscription ends, customer access to information and services may be restricted or discontinued.

8.7. Backups. Subscribers should maintain independent copies of important business information and documents. Any limitations or responsibilities regarding Platform backups remain subject to applicable law.

9. Data Security

9.1. The Beauty Social will maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the services and personal information processed, taking into account applicable law and the use of third-party infrastructure.

9.2. Subscribers are responsible for implementing appropriate security practices within their own accounts, including credential protection, staff access management, and secure handling of client information.

9.3. No internet-based platform can guarantee uninterrupted availability or absolute security.

9.4. In the event of a security incident affecting personal information, The Beauty Social will provide required notifications and cooperate with applicable legal and contractual obligations.

9.5. Subscribers agree not to upload information that the Platform is not designed or authorized to process, including regulated sensitive information, unless appropriate safeguards and contractual arrangements have been established.

10. Intellectual Property and Licensed Resources

10.1. Beauty Social Materials. Subject to third-party rights, The Beauty Social retains ownership of original proprietary materials developed or licensed for its Platform, including its branding, educational materials, original templates, workflow configurations, and other original content.

10.2. Third-Party Infrastructure. The Beauty Social operates using technology and infrastructure supplied by third-party providers, including GoHighLevel and other integrated services.

Nothing in these Terms transfers ownership of third-party software, source code, intellectual property, or technology to The Beauty Social or its subscribers.

10.3. Limited License. During an active authorized subscription, customers receive a limited, non-exclusive, non-transferable license to access and use the available Platform features and The Beauty Social resources for their internal business operations, subject to these Terms.

10.4. Permitted Business Use. Subscribers may use authorized templates, forms, communications, and workflows in the ordinary operation of their own businesses, subject to any specific licenses or restrictions disclosed with those materials.

10.5. Restrictions. Without appropriate written authorization, subscribers may not:

- Resell, sublicense, or commercially redistribute proprietary Beauty Social materials as standalone products.

- Copy or distribute original proprietary training materials or templates to unauthorized third parties.

- Misrepresent Beauty Social materials or branding as their own original products.

- Attempt to obtain unauthorized access to software source code or protected systems.

- Circumvent access controls, licensing restrictions, or Platform security measures.

10.6. Independent Businesses. These restrictions do not prohibit subscribers from operating or growing independent beauty businesses, using their own original materials, or competing lawfully in the general marketplace.

10.7. Customer Materials. Subscribers retain ownership of their independently created business content, branding, and information.

11. Acceptable Use

Subscribers agree not to use the Platform to:

- Engage in fraudulent, deceptive, or unlawful activities.

- Send unlawful, deceptive, or unsolicited communications.

- Infringe another person's intellectual property or privacy rights.

- Upload malicious software or interfere with Platform security.

- Attempt unauthorized access to another account or system.

- Collect or distribute personal information without appropriate authority.

- Harass, threaten, or abuse other users or Beauty Social personnel.

- Use the Platform in violation of applicable laws, regulations, or third-party service terms.

The Beauty Social may investigate suspected violations and take proportionate protective action, including restricting, suspending, or terminating access as reasonably necessary, subject to applicable law.

12. Messaging, Marketing, and Communication Tools

12.1. The Beauty Social may provide email, SMS, automated messaging, social media communication, and related tools through third-party providers.

12.2. Subscribers are responsible for complying with applicable marketing, privacy, telecommunications, and consumer protection laws, including obtaining any required consent before sending commercial messages.

12.3. Subscribers are responsible for maintaining appropriate opt-out mechanisms, honoring unsubscribe requests, and avoiding unauthorized or misleading communications.

12.4. The availability of messaging features may depend on provider approvals, sender verification, registration requirements, deliverability policies, and permitted-use restrictions.

12.5. The Beauty Social does not guarantee message delivery, placement in recipients' inboxes, or approval by third-party communication networks.

12.6. Subscribers must not use the Platform to send messages to individuals where they lack the legal authorization required for that communication.

13. Artificial Intelligence and Automated Features

13.1. The Beauty Social may offer AI-assisted customer communication, content generation, automated responses, workflow assistance, or other AI-powered features.

13.2. AI-generated responses may be inaccurate, incomplete, outdated, or inappropriate for a particular situation.

13.3. Subscribers remain responsible for configuring, monitoring, and reviewing AI-assisted systems used in their business operations, including ensuring that resulting communications comply with applicable law.

13.4. Subscribers should not rely exclusively on AI-generated output for legal, financial, medical, or other regulated professional decisions.

13.5. Certain AI features may be subject to additional usage fees, technical limitations, provider policies, or separate terms.

13.6. The Beauty Social may change, restrict, or disable AI functionality when reasonably necessary for safety, security, compliance, or technical reasons.

14. Third-Party Services and Integrations

14.1. The Beauty Social may integrate with third-party services, including payment processors, social media platforms, communication providers, analytics tools, website services, and calendar applications.

14.2. Third-party services may be subject to separate terms, privacy policies, permissions, rates, and restrictions.

14.3. Subscribers are responsible for reviewing the terms and costs of third-party services they independently authorize or purchase.

14.4. The Beauty Social does not control the operation, security, pricing, or continued availability of independent third-party services.

14.5. To the extent permitted by law, The Beauty Social is not responsible for interruptions or failures caused solely by third-party providers outside its reasonable control.

14.6. The Beauty Social may modify or discontinue integrations if a third-party provider changes its policies, technology, pricing, or availability.

15. Platform Availability and Support

15.1. The Beauty Social seeks to provide reliable access to the Platform but does not guarantee uninterrupted or error-free operation.

15.2. Maintenance, internet interruptions, third-party failures, security incidents, or technical issues may affect service availability.

15.3. The Beauty Social may perform maintenance or updates reasonably necessary to improve security, functionality, and performance.

15.4. Any specific onboarding assistance, setup services, customer support commitments, or service-level guarantees will be governed by the plan description or a separate written agreement.

15.5. The Beauty Social may provide educational content, tutorials, and business resources. Such materials are intended for general informational purposes and do not guarantee specific financial or business outcomes.

16. Suspension and Termination

16.1. The Beauty Social may suspend or terminate access where reasonably necessary because of:

- Material violations of these Terms.

- Nonpayment of required subscription fees.

- Fraudulent or unlawful use.

- Security threats or unauthorized access.

- Material violations of applicable third-party provider requirements.

16.2. Where reasonably practicable, The Beauty Social will provide notice and an opportunity to resolve a violation before termination, except when immediate action is necessary to address fraud, security threats, illegal activity, or similar circumstances.

16.3. Termination does not relieve a subscriber of payment obligations properly incurred before termination.

16.4. The consequences of termination for account access, customer data, and proprietary resources are governed by these Terms, applicable laws, and any separate written agreement.

17. Disclaimers

17.1. Except as expressly provided in a separate written agreement and to the extent permitted by applicable law, the Platform is provided on an “as available” and “as is” basis.

17.2. The Beauty Social makes no guarantee that use of the Platform will produce particular booking volumes, revenue, business growth, cost savings, or financial results.

17.3. No provision in these Terms excludes warranties, remedies, or protections that cannot lawfully be excluded.

18. Limitation of Liability

18.1. To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages arising out of these Terms or the use of the Platform, including lost profits or business opportunities, except where such exclusions are prohibited by law.

18.2. These limitations apply only to the extent permitted by law and are subject to any exceptions negotiated or required for matters such as intentional misconduct, fraud, confidentiality breaches, data protection violations, or intellectual property infringement.

18.3. Nothing in these Terms limits liability where doing so would be unlawful.

19. Indemnification

19.1. To the extent permitted by law, subscribers agree to defend, indemnify, and hold harmless The Beauty Social against third-party claims, damages, liabilities, and reasonable expenses arising from:

- Customer content or data provided without appropriate authorization.

- The subscriber's unlawful marketing or messaging activities.

- Material violations of these Terms.

- The subscriber's infringement of third-party intellectual property rights.

- The subscriber's misuse of the Platform.

19.2. This obligation does not apply to the extent a claim results from The Beauty Social's own wrongful conduct or where applicable law prohibits such indemnification.

20. Changes to the Platform and These Terms

20.1. The Beauty Social may update these Terms to reflect legal requirements, operational changes, new features, security needs, or changes in Platform services.

20.2. Material changes affecting existing subscribers will be communicated in advance when required by applicable law.

20.3. Such notices may be delivered by email, account notification, or another appropriate communication method.

20.4. Continued use after changes take effect may constitute acceptance where legally permitted. When affirmative consent is legally required, Beauty Social will obtain it.

20.5. Any modified recurring billing amount or materially changed subscription offer will be disclosed and handled in accordance with applicable law.

21. General Provisions

21.1. Entire Agreement. These Terms, applicable order confirmations, and any additional agreements expressly incorporated into them constitute the agreement between Beauty Social and the subscriber regarding the services covered.

21.2. Severability. If a provision is determined to be unenforceable, the remaining provisions will remain effective to the extent permitted by law.

21.3. No Waiver. Failure to enforce a provision does not necessarily waive the right to enforce it later.

21.4. Assignment. Subscribers may not transfer their contractual rights or obligations without Beauty Social's prior written consent, except where applicable law requires otherwise. Beauty Social may transfer its rights and obligations as part of a lawful business sale or reorganization, subject to applicable legal requirements.

21.5. Relationship. These Terms do not establish an employment, partnership, franchise, joint venture, or agency relationship between Beauty Social and its subscribers.

21.6. Survival. Provisions that by their nature should continue after termination, including applicable payment obligations, intellectual property protections, liability provisions, and dispute terms, will survive to the extent legally enforceable.

22. Contact Information

For questions about subscriptions, billing, cancellation, privacy, or these Terms, contact:

The Beauty Social

Website: https://thebeautysocial.co

Support Email: [email protected]

By affirmatively accepting these Terms when registering or subscribing, you acknowledge that you have read and agree to this Terms of Service and SaaS Subscription Agreement.